Job Description
Sales Support
Full Time Salary £23,887.50
We're adding to our fantastic Sales team who are the face & voice of The Plastic Bottles Company. The service, support and advice we offer new and existing clients is an integral part of who we are, so if you're a sales support superstar looking for a new role, we’d love to hear from you!
Our Sales support team guide our customers through every step of a sale and help resolve issues or concerns that they may have.
Other duties and responsibilities of a Sales Support may include:
Answering questions from prospective customers about online purchase process
Tracking orders and investigating shipping delays for customers waiting on products
Answering questions from existing customers about their orders
Processing customer sales, refunds and returns
Performing data entry duties with regards to sales figures, metrics and other key data
Reporting unusual activity to Management
Updating customer records with new contact details and notes on support interactions
Referring complex cases to Office Team Leader
Making follow-up contact to inform customers of new or improved products
Hours: Full Time
Mon-Friday 8.10am to 5pm
We operate a 9-day fortnight where team members work their total contracted hours over a shorter number of days. This offers a 3 day weekend every 2 weeks in addition to 28 days holiday plus bank holidays.
How to Apply:
To apply for the above position, please send your CV with a covering letter to our HR department
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