Sales Support (Full Time Salary £23,887.50)

The Plastic Bottles Co. Ulverston

Sales Support

Full Time Salary £23,887.50

We're adding to our fantastic Sales team who are the face & voice of The Plastic Bottles Company. The service, support and advice we offer new and existing clients is an integral part of who we are, so if you're a sales support superstar looking for a new role, we’d love to hear from you!

Our Sales support team guide our customers through every step of a sale and help resolve issues or concerns that they may have.

Other duties and responsibilities of a Sales Support may include:

Answering questions from prospective customers about online purchase process

Tracking orders and investigating shipping delays for customers waiting on products

Answering questions from existing customers about their orders

Processing customer sales, refunds and returns

Performing data entry duties with regards to sales figures, metrics and other key data

Reporting unusual activity to Management

Updating customer records with new contact details and notes on support interactions

Referring complex cases to Office Team Leader

Making follow-up contact to inform customers of new or improved products

Hours: Full Time
Mon-Friday 8.10am to 5pm

We operate a 9-day fortnight where team members work their total contracted hours over a shorter number of days. This offers a 3 day weekend every 2 weeks in addition to 28 days holiday plus bank holidays.

To apply for the above position, please send your CV with a covering letter to our HR department